Privacy Policy
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details
- Delivery address
- Payment information
- Purchase history
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Send order updates and tracking information
- Improve our services
Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Refund & Return Policy
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. Items must be:
- In original condition
- Unused and undamaged
- In original packaging
Refund Process
Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Non-Returnable Items
- Custom or made-to-order items
- Items damaged by customer
- Sale items
POPIA Compliance
Protection of Personal Information Act (POPIA)
Doll's Dollhouse complies with the Protection of Personal Information Act 4 of 2013.
Your Rights Under POPIA
- Right to access your personal information
- Right to correct inaccurate information
- Right to object to processing
- Right to lodge a complaint
Information Officer
For POPIA-related queries, contact our Information Officer:
Email: info@dollsdollhouse.co.za
WhatsApp: 0722472071
Legal Terms & Conditions
Terms of Sale
By purchasing from Doll's Dollhouse, you agree to:
- Provide accurate information
- Pay for goods as specified
- Accept our delivery terms
Delivery
Delivery times are estimates and may vary. We are not liable for delays caused by third-party carriers.
Limitation of Liability
Our liability is limited to the purchase price of the goods. We are not liable for indirect or consequential damages.
Governing Law
These terms are governed by the laws of South Africa.